PenturAssist
PenturAssist offers “Expert Level” support through a bespoke Service Level Agreement (SLA), tailored to your business needs.
PenturAssist offers vendor level support expertise by phone and email providing a technical support contract and a bespoke Service Level Agreement (SLA), tailored to your business needs.
Our service levels range from 8x5 support to full 24x7 support and our hardware support options can ensure next business day replacement and on site attendance by an engineer inside 4 hours.
PenturAssist provides on-going, unlimited telephone and email access to Pentura consultants, plus a dedicated account manager, regular on-site review meetings and technical health checks. Our technical consultants have extensive experience in installing and managing the solutions within our portfolio; in many cases, since their inception into the UK marketplace.
Pentura can ensure you receive the very best support available to your organisation and are always on hand to provide valuable knowledge transfer around all areas of IT Security and Risk.
To raise a support case:
Email: support@pentura.com
Telephone: 01189 768979
Training
Pentura provide vendor based training courses as well as bespoke courses specifically aimed at your environment. These courses enable you to capitalise on our integration skills and experience and gain a full understanding of your security estate. Our qualified technical consultants can provide you with the knowledge and skills you need to maximise the potential and ROI of your IT Security solutions.
Training courses are available for on site delivery at your location or can be held at our office in Reading.
For more information on training, please email training@pentura.com.
What our Clients are saying...
“We can now focus on our core business, safe in the knowledge that Pentura are on hand to offer advice and technical expertise when we need it.”
Patrick Bennett, IS Security Compliance Manager, De La Rue plc
